Frequently Asked Questions

Everything you need to know about shopping with Spotlight.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. We offer free standard shipping on all orders over $75.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Note' section for item-specific advice.

Are your materials ethically sourced?

At Spotlight, we prioritize sustainability. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we only partner with factories that adhere to fair labor standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.